1. Submit a request to return and repair the machine
Submit your request online at though our “Contact us” page. Provide detailed information and valid proof of purchase and serial number for warranty confirmation. We will call you to discuss your problem. We will attempt to talk you through the problem and problem solve the issue with you over the phone to save on time and cost and get you up and running again as soon as possible.
2. Obtain a return number
Upon repair authorization of your product by FLUX Technical Support, we will provide you with a diagnosis, possible solutions, estimated repair costs and return instructions. Do not return your product without prior approval from FLUX Australia.
3. Prepare unit for shipment：
After confirming the Return and Repair service with FLUX Australia Technical Support, please send back the product and parts to be repaired to FLUX Australia. If possible, reuse the original packaging materials to pack the unit to ensure its arrival in good condition. If the original packaging is not used, FLUX Australia is not responsible for damage incurred during shipping to our maintenance centre. When shipping your package, we strongly advise you to track your parcel; FLUX Australia is not responsible for lost packages.
4. Receive a formal RMA quote
FLUX Technical Support will notify the customer of the receipt of the returned product, the diagnosis, the repair costs and receipt of payment. If in the warranty period and the parts are covered under this warranty, there will be no cost to you.
5. Payment and Repair
After the customer agrees on the repair and the payment (if applicable) is processed, the technical support team will initiate repairs.
6. Product return
After service, the technical support staff will ship the repaired product back to the customer.